Amazon AP-SPI · Performance Report

Global Outbound
Performance

A two-stage qualification model deployed across 7 global markets — measuring how personalised re-engagement converts outbound into qualified pipeline.

7 Markets 2-Stage Model Stage 1: Broadcast Stage 2: 1:1 Personalised
Executive Summary — Operating View

This report presents the outcome of a two-stage outbound model deployed across seven markets, designed to separate broadcast activity from true audience qualification. The objective was to measure how engagement translates into validated demand, and where personalisation materially improves performance.

Additional Context — Data Foundation

This campaign was initiated in November 2025 using a legacy lead dataset that required cleaning, validation, and enrichment before execution. The dataset was standardised, de-duplicated, and structured into a consistent outreach framework prior to deployment. This ensures that all results are based on a controlled and comparable input dataset across markets.

What Was Executed

Stage 1 applied a structured multi-touch broadcast across all markets to generate initial engagement signals at scale. Stage 2 introduced targeted, account-level re-engagement based on observed behaviour and signal strength, rather than repeating generic outreach.

What the Data Shows

Two distinct performance models emerge:

Strong Upfront Markets (UK, Germany, France)
Engagement and qualification are driven primarily by initial targeting quality. These markets convert efficiently at scale.

Personalisation Driven Markets (USA, Spain, Italy)
Initial outreach underperforms, but targeted re-engagement drives significant uplift. Performance is unlocked through precision, not volume.

Across all markets, the model produced a Qualified Audience of 427 high-intent prospects, representing validated demand rather than passive engagement.

What Matters Now

The dataset confirms that outbound performance is not driven by volume alone, but by alignment between market behaviour and execution approach. The model is now proven and repeatable.

The next phase is conversion.

The immediate benchmark is 10% of Qualified Audience converting into discovery calls, establishing pipeline as the primary KPI and validating commercial impact.

View the report
Comparability Note

Lead composition varied across markets due to differences in available datasets. However, the same two-stage qualification model, sequencing, and measurement framework were applied consistently across all regions.

As a result, while absolute performance is influenced by input quality, relative patterns between Stage 1 and Stage 2, as well as market behaviour, remain comparable. The model reflects how each market responds under a consistent execution approach, rather than a controlled test environment.

How to read this report

The dataset separates email activity from people-based audience movement. Strong Upfront markets (UK, Germany, France, EU Other) generate higher initial efficiency. Personalisation Driven markets (USA, Spain, Italy) rely on Stage 2 to unlock engagement.

Interpretation should focus on three layers: Delivered for scale, Unique Engaged and Qualified Audience for progression, and Engagement Lift for the impact of personalised re-engagement.

Method Integrity

This model separates broadcast email activity from people-level audience qualification.

Stage 1 is a structured multi-touch broadcast designed to generate initial engagement signals across a defined audience.

Stage 2 is not a repeat send. It is targeted, account-level re-engagement based on observed behaviour, relevance, and signal strength from Stage 1.

Qualified Audience is defined by consistent engagement signals across both stages, indicating active interest rather than passive interaction.

This ensures the dataset reflects real audience movement and intent, not email volume or automated follow-up. This approach establishes a consistent, repeatable outbound framework across multiple markets, ensuring comparability of results and removing reliance on ad hoc or inconsistent outreach methods.

Scale, progression, and re-engagement effect
People-based outcomes by market
Qualified Audience by Market
High-intent people confirmed through the qualification model
Qualified Audience represents high-intent people, independent of email volume or open activity.
Retention Rate by Market
Unique Engaged → Qualified Audience conversion
Engagement Lift by Market
Stage 2 open rate vs Stage 1 — re-engagement effect
Performance at a glance across all markets
Expand any market for full detail
Converting Qualified Audience into pipeline
01 — Immediate Activation
Move qualified contacts directly into commercial conversations
Qualified Audience represents validated demand. This segment is already warm and should be moved directly into structured commercial conversations, not recycled through additional outreach.
02 — Market Strategy Split
Apply the right operating model per market type
Performance shows two clear operating models. Strong Upfront markets respond to scale and targeting discipline, while Personalisation Driven markets require deeper research and tailored engagement to convert.
03 — Pipeline Conversion
Shift the focus from engagement to conversion
The opportunity now shifts from engagement to conversion. This requires clear positioning, defined next steps, and ownership of progression from qualified interest into pipeline.
Where to focus and how to convert qualified demand
USA — Personalisation Driven
High lift confirms personalisation as the conversion lever
Stage 1 underperformed relative to volume, but Stage 2 delivered a 2.42x engagement lift. This confirms that broad outreach is inefficient in this market, while targeted, research-led engagement drives response.

Priority action is to treat USA as a high-effort, high-yield conversion market. Reduce reliance on volume and increase investment in deep account-level targeting with tighter ICP filtering and tailored messaging.

The current Qualified Audience of 101 supports a benchmark target of 10 discovery calls.
UK — Strong Upfront
Upfront targeting is already converting efficiently
The UK shows the strongest balance of scale and conversion, with 85% retention from engaged audience into qualified. Stage 2 adds incremental value but is not the primary driver of performance.

Priority action is to scale volume while maintaining targeting discipline. This market supports predictable pipeline generation and should be treated as the core engine for consistent output.

The current Qualified Audience of 163 supports a benchmark target of 16 discovery calls.
Execution Layer
Set the next KPI at the pipeline level
The dataset confirms a repeatable two-track outbound model: scale-led markets and personalisation-led markets. Performance is driven by approach fit, not volume alone.

The next step is to formalise this split, enforce market-specific execution, and shift measurement from email activity to pipeline outcomes.

Across the current Qualified Audience base of 427, the immediate benchmark is 43 discovery calls. This is now the next operating KPI for validating commercial conversion.

The next performance test is no longer engagement quality, but conversion quality against a defined discovery-call benchmark.